This is the RN Wellness Pte Ltd (RN) Privacy Policy.

RN collects, uses and discloses Customer Data in order to provide you with a safe, smooth, efficient and customised experience with RN. The collection, use and disclosure of Customer Data enables RN to provide services and products that are most likely to meet your needs and requirements. This Privacy Policy outlines RN’s policy and responsibility in relation to the collection, use and disclosure of Customer Data.

By continuing to use RN’s services, you signify that you have read, understood and agree to be bound by this Privacy Policy as amended from time to time in respect of RN’s collection, use and disclosure of your Customer Data.

This Privacy Policy is divided into two Parts – A and B:

• Part A: General Customer Data privacy policy statement
• Part B: Privacy policy statement for Customer Data collected through RN’s website and RN’s mobile services facility

PART A: GENERAL CUSTOMER DATA PRIVACY POLICY STATEMENT

1. Types of Customer Data

The types of Customer Data that RN collects depends on the circumstances of collection and on the nature of the service requested or transaction undertaken.

There are two broad categories of Customer Data that RN collects depending on the circumstances:

• Personal Data, which includes but is not limited to -

  (i) personal information that links back to an individual e.g., name, gender, date of birth, passport or other personal identification numbers;

  (ii) contact information e.g., address, phone number, email address;

  (iii) payment information e.g., credit or debit card information, including the name of cardholder, card number, billing address and expiry date;

  (iv) order information e.g., order information, product purchased or other service preferences;

  (v) technical information e.g., IP address; and

• Statistical Data e.g., number of orders, visits to website. This is stored purely for analytical purposes, and is entirely anonymous. This information will not be stored to your customer record, and will only be aggregated for statistical analysis so that we can better understand RN's customer profile and improve RN's service offering.

For purposes of this policy statement, the phrase Customer Data includes Personal Data and Statistical Data.

The provision of Customer Data relevant for the transaction or service request at hand, (save for where the request for data is marked “optional” in the forms used to collect personal data) is obligatory in order for RN to carry out its services to you. The failure to supply such Customer Data may result in (i) RN being unable to provide you with the services and/or products requested; (ii) RN being unable to update you on our latest products and/or launches; and/or (iii) your inability to enter or participate in contests, promotions or redemption activities organised by RN.

2. Purposes for Collection, Use and Disclosure

Generally, RN collects Customer Data, either directly from you or from your authorised representatives (i.e. persons whom you have authorised, persons who have been validly identified as being you or your authorised representative pursuant to our then-current security procedures), from third parties (e.g., our service provider), or from publicly available sources, through our website, mobile services, and other channels including our roadshow counters in order to fulfil the following purposes, which include but are not limited to:

• Providing in-store services and other services that best meet your preferences and needs (which we may collect during our interactions with you);
• Marketing and communicating with you in relation to products and services offered by RN, RN’s service partners, as well as RN’s appointed agents;
• Contacting you for product or customer satisfaction surveys and market research; and
• Safety, security and legal compliance.

RN may also use and disclose your Customer Data with and to third parties in order to fulfill the purposes listed above. In connection with the above, we may disclose your Customer Data to third parties, such as our freight service providers and logistics partners.

RN may also use and disclose your Customer Data to persons who have been validly identified as being you or your authorised representative(s) pursuant to our then-current security procedures, for the purpose of the relevant transaction or enquiry.

RN shall use its best endeavours to ensure that its employees, officers, agents, consultants, contractors and such other third parties mentioned above who are involved in the collection, use and disclosure of Customer Data will observe and adhere to the terms of this Privacy Policy.

RN may disclose your Customer Data to law enforcement agencies and government for security, customs purposes. For example, in cases where you send a product from RN to family and friends overseas.
In addition, RN may disclose Customer Data to our legal advisors for establishing, exercising or defending our legal rights, to our other professional advisors, or as otherwise authorised or required by law. RN also reserves the right to share Customer Data as is necessary to prevent a threat to the life, health or security of an individual. Further, RN may disclose Customer Data, as is necessary, to investigate suspected unlawful activities including but not limited to fraud, intellectual property infringement or privacy.

3. Transfer of information overseas

Data may be transferred to the RN’s office and appointed agents in Singapore or other countries in connection with RN’s performance of the contract with you.

4. Consent

Generally, in the course of making a purchase at RN or RN performing servicing functions such as processing your order, helping you with membership registration, transmitting promotion alert messages or accepting payment information, Customer Data will, by nature of the task or transaction, be provided by Customer to RN. In such instances, consent will necessarily be implied from the Customer that they are agreeable to providing Customer Data in order for RN to provide the requested or necessary service and/or product to them. However, where required by law, RN will adopt an ‘opt-in' policy for obtaining customer consent, in which event, express written consent will be sought from you when collecting your Customer Data e.g., signing a form or checking a box. Where you make purchases on behalf of another person, you undertake and will ensure that the individual whose Customer Data is supplied to RN has authorised the disclosure, is informed of and consents to the terms and conditions of this Privacy Policy.

Statistical Data is not linked to a customer record and RN does not need to seek consent for the collection, use or disclosure of Statistical Data. For more information on the collection and usage of Customer Data obtained from RN’s websites and through RN’s mobile services facility, please refer to Part B.

5. Access

RN will, upon your written request to our Personal Data Protection Officer (see Section 10), allow you to access your stored Personal Data. Where permitted by law, RN reserves the right to charge a reasonable administrative fee for this service. Where permitted by law, RN reserves the right to deny you access to your Personal Data and may provide an explanation.

6. Retention

RN will retain Customer Data for as long as it is necessary to fulfill the purpose for which it was collected, the legal or business purposes of RN, or as required by relevant laws.
When destroying Customer Data, we will take commercially reasonable and technically possible measures to make the personal information irrecoverable or irreproducible in accordance with the applicable laws.

7. Accuracy

RN needs your assistance to ensure that your Personal Data is current, complete and accurate. As such, please inform RN of changes to your Personal Data by contacting RN and submitting your updated particulars to RN in writing (see Section 10). RN may also request Personal Data updates from you from time to time. As detailed in Section 2 above under the “Use and Disclosure” sub-section, your order information may be disclosed to the appropriate customs and immigration authorities (for overseas purchases) as required by law. As such, it is important to ensure that the Personal Data contained in your order information is current, complete and accurate.

8. Security safeguards

RN takes the security and protection of your Customer Data very seriously. As such, RN makes reasonable security arrangements to protect your Customer Data against loss or theft as well as unauthorised access and undue disclosure.

As an example of a procedural safeguard, RN has implemented various authentication procedures internally and with our external service providers that may involve RN requesting various personal particulars from you in order to verify your identity (or that of your duly authorised agent) before RN processes your request for a particular service, product or transaction.

Examples of technical safeguards include encryption, “firewalls” and Secure Socket Layer (SSL). Further details of these technical safeguards for Customer Data collected through RN’s website and RN’s mobile services facility are set out at Part B below. If, however, a customer does not take reasonable care to ensure the continued confidentiality and accuracy of their Customer Data, RN will not be liable for any consequential misuse and/or fraud. If you have any concerns about security, you should contact RN (see Section 10).

9. Updates to the privacy policy

RN will amend this Privacy Policy from time to time and the updated versions will be posted on RN’s website and date stamped so that you are aware of when the Privacy Policy was last updated. Subject to applicable laws, the English version of this Privacy Policy will prevail over any version of this Privacy Policy in another language. In the event of any inconsistency in interpretation between the English version and any translation of the Privacy Policy, this Privacy Policy statement in English will prevail.

10. Contact us / Personal Data Protection Officer Contact Details

If you have comments, questions or complaints about or requests relating to this Privacy Policy statement or how RN handles personal data, please contact RN in writing at the address below referencing ‘Privacy Policy':

Personal Data Protection Officer

RN Wellness Pte Ltd

20 Sin Ming Lane
#06-55 Midview City
Singapore 573968
Email: johne@renewlifes.com